What if a host informs me that the listing I already paid for is now unavailable but they have an alternative?

Although it is rare, everyone can make mistakes and sometimes a host may end up with a double booking on the same rental because of human error or lack of management. If this happens and the host makes up for the mistake by offering you another space to stay, similar or better to what you have booked which is also listed on eLands and you are ok with this change, you can accept. On accepting, the host would need to make a Booking Cancelation and the tenant will have the option in your booking tab to transfer the booking deposit on the other listing of your choosing. Last minute cancelations made by a host may affect the placement of that listing in the eLands pages. For more information please have a look at the eLands Cancellation Policy.

If no agreement could be reached all tenants can claim the eLands Tenant Refund Policy where eLands will fully refund the deposit. You can always book another rental but if you would need any assistance, our eLands Support team is just an email / phone call away.



How does check-in work?

It is up to the guests and hosts to work out the details for checking in and checking out time directly with each other. The host can set a specific time on his listing page for the check in and check out but the guest/s can always use the eLands messaging system to arrange the check in / check out times. 

Host: remember to give your guest/s all the information needed for a smooth check-in, such as coordinating the exchanging of the keys. Try use the elands messaging system so your guest can always recall back to your message if needed.

*Note that:

Host & Guest: Communication is essential.  Make sure to have an easy and efficient direct line of communication. Once the guest paid the reservation deposit we suggest to the host to give them his/her mobile number or telephone number.

Host: A good host is one who makes sure that his guest experiences a great time during their stay. As such we suggest going the extra mile to assist your guest as best you can. This will result in great reviews and will help you build a great reputation.

The typical scenario would be if the host or his/her representative greets guests in person to exchange keys and important instructions. Although we don’t suggest it, we occasionally find hosts who send the keys and instructions through the mail.